Where can I collect the cars from and what are the operating hours?
We have a fleet of 250+ cars at over 100 locations in Singapore. They are conveniently and strategically located in high-traffic areas near HDB estates and MRT Stations. All our Car-Sharing stations are easily accessible 24/7.
How easy is it to book a car and how far in advance must I book?
You can book online 24-hours on our website using the 'Member Login' or with our mobile application (available for download at Google Play Store and iTunes Store).
You can book your car up to 60 days in advance or at least 30 minutes prior to collecting your car. After a successful booking, you can collect your vehicle within 10 minutes.
How do I collect the car?
After a successful reservation, we’ll send you a text message or an email indicating where you can collect the car, the car plate number and the PIN number.
When you are at the Car-Sharing station, unlock the car by placing your key fob on the card reader at the windscreen for 2 - 3 seconds.
After that, enter the PIN number to take the car keys out of the keypad in the glove compartment.
How do I return the car after my trip ends?
You just return the car to the Car-Sharing station where you collected it from. E.g. If car was collected at Punggol station, it should be returned to that same station.
I cannot find the car assigned to me at the Car Club RESERVED parking spaces at the station.
Possible problem: The RESERVED parking lot could have been occupied by an unauthorised vehicle when the previous user returned the car. Hence, he or she might have parked the car at another parking lot within the same car park.
Solution: Look out for the OUT-OF-LOT parking sign (A4 size) next to the Car Club's RESERVED parking spaces. Check the new parking location of the assigned car on the board. The member who last used and returned the car should have indicated the alternate deck and car park lot number.
Can I extend my current booking time?
Yes. You can extend your current booking online via the member portal or the Car Club mobile application.
You can also use the keypad in the glove compartment. Just press the yellow button at the bottom of the keypad until the display shows “Extend your current booking?”
Extension is not possible after your booking time has ended. If there is another booking after you, you won’t be able to extend.
How many people shares a car at any given time?
We maintain a ratio of 27 to 30 members to a car. This ratio permits successful reservation and availability, with a 90% probability on weekdays and 80% probability on weekends/ Public Holidays.
Petrol is included
Petrol is included with every car booking. We will provide you with a Speedpass tag to top up petrol at any Esso service station. You just need to position the Speedpass tag at the “Place Speedpass HERE” icon to activate the pump.
No payment is needed after topping up. Please be considerate and make sure there is at least 1/4 tank left for the next user.
If the Speedpass tag is faulty, please refuel the car and pay first. Keep the original receipt and send it to us later. We will reimburse and credit the amount into your account.
The Speedpass system is not available in West Malaysia. If you refuel the car in West Malaysia, you can claim for reimbursement with the original receipt.
Driving to Malaysia
For travel to Malaysia, 3 days' advance written notification and proper approval from Car Club is required. Please login to the member’s portal and download the forms there.
Can I let someone else drive the shared car?
No, only members with a valid car booking can drive the car. There is no insurance coverage for the non-member and the law is strict on individuals driving without proper insurance coverage.
In the event of a traffic accident, both the member and the non-member (who is driving) will face legal action from the authorities.
You can apply for supplementary memberships for family members. Please write to us at email@example.com for more details.
Can I drive Car-Sharing vehicles for ride-hailing (Uber/ Grab)?
No, as Car Club vehicles are not registered for drivers to provide chauffeured services and do not have the LTA tamper-evident decal displayed.
The objective of Car-Sharing is to offer commuters an additional mobility choice to fulfil their lifestyle needs, when they need the convenience and privacy of driving a vehicle occasionally.