Customer Experience Executive (6 Months Contract) 2018-07-05T12:01:35+00:00

Customer Experience Executive Customer Success  05 July 2018 | Closing Date: 05 August 2018

We’re looking for a dynamic and creative thinker who is determined to make a difference in developing a sustainable future urban mobility. You should be enthusiastic with a can-do attitude and strong passion in delighting customers. We would like to meet you if you are driven to innovate rather than simply repeat best practices.

Job Responsibilities:

  • To provide excellent customer services and deliver memorable membership experience with service efficiency, effectiveness, and quality.
  • To professionally manage membership feedback and inquiries from multiple channels.
  • To assist in driving the design of business transformation processes with customer insights.
  • To support the operation team on their service delivery and management of 3rd party contact centre.

What You Need To Succeed:

  • Degree/Diploma with minimum 2 years of successful experience in managing customer/membership relationships
  • A team player with flexible mindset and is able to thrive in fast-paced environments
  • Demonstrate a strong ability to be a quick learner and have the DNA for change and continuous improvement
  • Tech-savvy with proficiency in Microsoft Office and interest in service automation
  • Passion for first-class customer service delivery with effective communication skills and good interpersonal skills
  • To apply, please indicate the job position you are applying for in your cover letter and/or resume, and upload it. Files accepted are: PDF, Doc, Docx. Each file size should not be more than 4MB.
  • Accepted file types: pdf, doc, docx.